26 December 2011

Yes! ASUS Laptop Resolution Fixed [by me]

You may recall the last post about ASUS support saying that my laptop didn't support Windows 7 and there was no help available for changing the resolution or recognising the ATI card instead of some default PnP monitor...

... a colleague said 'just get the driver from ATI (now AMD). Tried that but still couldn't get Windows to recognise it and spent a while going round in circles. Then I had a look at an identical laptop that had been running Windows 7 fine for ages and I did know what graphics card it had and what to do with it. Diving into Display properties you can eventually find Driver details which lists all the files apparently required. I copied those from one machine to the other. The next time I hit Update Driver, instead of being told that I already had the most up-to-date driver for a PnP monitor, Windows proceeded to get what it reckoned I needed and a few moments later I see this screen.

So I'm afraid that ASUS support haven't exactly excelled themselves on this query and, presumably, have left a whole pile of customers languishing in XP or Vista land or with ovals where there should be circles.

I'm not quite sure whether my efforts actually helped or whether Windows just took its time realising the ATI card was there. Either way, job was done in time to give the youngest son his brother's previously ailing but now looking and working great laptop on Christmas morning. As few people will have more than one of these laptops, if you have a similar problem and need the driver file list just drop me an e-mail.

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